Effective Date: August 19th, 2026
Fresno Coin Gallery and Visalia Jewelry & Loan (“Fresno Coin Gallery and Visalia Jewelry & Loan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and members of our community.
Fresno Coin Gallery and Visalia Jewelry & Loan operates as both a pawn and loan business and a retail store, offering pawn loans and purchasing and selling coins, jewelry, diamonds, watches, designer handbags, and other valuable merchandise. Because of the nature of our business, we collect and maintain certain information as necessary to conduct transactions, provide services, protect our customers and business, and comply with applicable laws and regulations.
This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Fresno Coin Gallery and Visalia Jewelry & Loan, we may collect the following categories of personal information:
Information You Provide Directly
This may include:
- Name
- Mailing and physical address
- Telephone number
- Email address
- Date of birth
- Government-issued identification information
- Signature
- Payment and billing information
- Shipping information
- Information relating to pawn loans and transactions
- Information about merchandise you sell, pawn, purchase, or otherwise transact with us
- Customer service communications
- Information submitted through our website or online forms
- Information provided when participating in promotions, giveaways, events, or programs
Pawn and Loan Information
When you apply for or complete a pawn transaction, we may collect information necessary to identify you, process the transaction, maintain required records, evaluate merchandise, and comply with applicable legal and regulatory requirements.
This may include information contained on or obtained from your government-issued identification, pawn transaction records, loan information, descriptions of pledged property, transaction history, and other information required by law.
Retail Customer Information
When you purchase merchandise from Fresno Coin Gallery and Visalia Jewelry & Loan, we may collect information associated with the transaction, including:
- Name and contact information
- Items purchased
- Purchase date and amount
- Payment and billing information
- Shipping or delivery information
- Return or exchange information
- Customer service records
- Warranty or service information
We may retain purchase information for legitimate business purposes, including accounting, tax, warranty, returns, customer service, fraud prevention, recordkeeping, and legal compliance.
Website and Electronic Information
When you visit our website or interact with our digital services, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic information
- Date and time of website activity
- Information collected through cookies and similar technologies
2. How We Use Personal Information
We may use personal information for legitimate business purposes, including:
- Processing pawn loans and other transactions
- Buying and selling merchandise
- Processing retail purchases
- Processing payments, refunds, returns, and exchanges
- Verifying customer identity
- Preventing fraud, theft, and other unlawful activity
- Maintaining business and transaction records
- Providing customer service
- Responding to inquiries and requests
- Processing online requests and communications
- Fulfilling orders and shipments
- Managing warranties and repairs
- Administering promotions, giveaways, events, and customer programs
- Sending promotional and marketing communications when permitted
- Improving our products, services, website, and customer experience
- Maintaining website and information security
- Complying with applicable federal, state, and local laws and regulations
- Responding to lawful requests from government agencies and law enforcement
- Exercising or defending legal claims and protecting our rights, customers, employees, and property
3. Information Required for Pawn Transactions
Pawn transactions are subject to laws and regulations that may require Fresno Coin Gallery and Visalia Jewelry & Loan to collect, maintain, report, or disclose certain customer and transaction information.
Accordingly, information collected in connection with a pawn transaction may be subject to legal retention and reporting requirements and may be provided to law enforcement, regulatory authorities, or other governmental entities when permitted or required by applicable law.
Our privacy practices do not prevent us from complying with legally required reporting, recordkeeping, subpoenas, court orders, or lawful requests for information.
4. How We Share Personal Information
We do not sell personal information in exchange for money.
We may disclose personal information when reasonably necessary to operate our business or when permitted or required by law. This may include sharing information with:
- Law enforcement agencies
- Government and regulatory authorities
- Courts and other legal authorities
- Payment processors and financial service providers
- Shipping and delivery providers
- Information technology and website service providers
- Cloud storage and data-management providers
- Marketing and advertising service providers
- Professional advisors, including attorneys, accountants, and auditors
- Service providers performing business functions on our behalf
We may also disclose information when necessary to protect the rights, safety, property, or security of Fresno Coin Gallery and Visalia Jewelry & Loan, our customers, employees, or others.
5. Payment Information
When you make a purchase or other payment, your payment information may be processed by third-party payment processors.
Where payment processing is performed by a third party, Fresno Coin Gallery and Visalia Jewelry & Loan generally does not retain complete credit or debit card numbers after the transaction has been processed, except as otherwise permitted or required by applicable law or our payment-processing arrangements.
Third-party payment providers may have their own privacy policies and terms governing their handling of payment information.
6. Marketing and Promotional Communications
If you provide your contact information or otherwise consent where required, we may use it to send information about:
- New merchandise
- Special offers
- Sales and promotions
- Events
- Giveaways
- Community activities
- Fresno Coin Gallery and Visalia Jewelry & Loan news and announcements
You may opt out of promotional email or text communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
Opting out of marketing communications does not prevent us from sending transactional, account-related, legal, or other communications that are necessary to provide services or comply with applicable law.
7. Cookies and Online Tracking
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve our services, maintain security, and measure the effectiveness of advertising and marketing.
We may use third-party services, such as analytics or advertising providers, that collect information about website activity through cookies or similar technologies.
You may be able to control cookies through your web browser and, where applicable, through cookie-management tools provided on our website.
8. Photographs, Video and Promotional Activities
Fresno Coin Gallery and Visalia Jewelry & Loan may photograph or record events, promotions, customer appreciation activities, or other activities taking place at our locations or events.
Where appropriate, we may use photographs or recordings for legitimate business, marketing, advertising, social media, website, or promotional purposes.
When specific consent or a separate release is required, we will obtain that consent or release as appropriate.
Special procedures may apply to photographs or recordings involving children.
9. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.
Fresno Coin Gallery and Visalia Jewelry & Loan may conduct family-oriented events and programs. When activities involve children, we may obtain information from a parent or legal guardian and may require parental consent for certain activities, photographs, recordings, or promotional uses.
10. Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of electronic transmission, storage, or physical security can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, comply with applicable legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.
Certain pawn, transaction, tax, accounting, and regulatory records may be retained for periods required by applicable law.
12. California Privacy Rights
Fresno Coin Gallery and Visalia Jewelry & Loan is located in California and may be subject to California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), depending on the business’s applicable statutory obligations.
Where applicable, California residents may have rights concerning their personal information, which may include the right to:
- Know or access certain personal information collected about them
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to applicable exceptions
- Opt out of certain sales or sharing of personal information, where applicable
- Limit certain uses of sensitive personal information, where applicable
- Receive information about how personal information is collected, used, and disclosed
- Exercise applicable privacy rights without unlawful discrimination
Certain information may be exempt from particular privacy rights because of legal, regulatory, security, fraud-prevention, or other applicable exceptions.
We will verify requests as reasonably necessary to protect customer information and may require additional information before completing a request.
To submit a privacy request, contact us using the information provided in the Contact Us section below.
13. Third-Party Websites and Services
Our website and communications may contain links to third-party websites, social media platforms, payment providers, or other services.
Fresno Coin Gallery and Visalia Jewelry & Loan does not control the privacy practices of these third parties. Information collected by third parties is governed by their respective privacy policies and terms.
We encourage you to review the privacy policies of any third-party websites or services you use.
14. Business Transactions
If Fresno Coin Gallery and Visalia Jewelry & Loan is involved in a merger, acquisition, sale of assets, reorganization, financing, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Effective Date” at the top of this policy. Material changes may be communicated through our website or other appropriate means.
16. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
Fresno Coin Gallery and Visalia Jewelry & Loan
4616 N Blackstone Ave
Fresno, California 93726
559-222-2646
billing@fresnocoin.com